There is a flight Yerevan-Tbilisi operated by Armavia I think everyday. So after careful consideration I thought may be it is worth traveling to the neighboring country and see what is it about. First thing I did I logged in to expedia.com, silly me: No flights were found between Yerevan, Armenia (EVN-Zvartnots Intl.) and Tbilisi, Georgia (TBS-Tbilisi Intl.) that matched your request.

Then I thought may be Armavia would have at least the prices on their website so I logged in to armavia.am and to my surprise there was an online booking system. I thought sweet, I wan’t have to go to an agency, will save time and will be using the convenience of the internet, and to a degree will feel back in the developed world … Not so fast. You book a flight for two and they ask the name of one person only :O How are they suppose to know who is the second person. So I called Armavia to figure out.

- Hi, I am trying to reserve a ticket online but the system does not allow me to type in the name of the second person.

A girl from the other end replies

- You know, I’m not sure if you can do that without assistance from our clerk, could you please call this number and ask for assistance.

No kidding!

- As long as I am on the phone could you please book me a ticket, the dates are …?

- There is no need to do that, I see that there are still 10 seats left so if you come by our office today you most probably will get a ticket..

- OK, can you please reserve it before I get there what if you run out of seats.

- That’s hardly possible but if you REALLY want it spell me your name.

- And then we go on a rollercoster of different perceptions of English letters where letter i is “ketikov eeee” and “e” is Russian “ye” and y is “igrek” :DDDD

who said that reserving online makes sense when you can call and learn the alphabet from a different angle